Privacy Notice

Greater by Nature Limited

Trading as Greater by Nature

Last updated: 19 October 2026

1. Who we are

Greater by Nature Limited, trading as Greater by Nature (“we”, “us” or “our”), provides nutritional therapy, nutrition education and related services.

For the purposes of UK data protection law, Greater by Nature Limited is the data controller responsible for deciding how and why your personal information is processed.

Business address:
Delta House
16 Bridge Road
Haywards Heath
West Sussex RH16 1UA

Contact email: nutrition@greaterbynatuere.co.uk

2. Information we collect

Depending on the services you use, we may collect:

Personal and contact details, including your name, email address, telephone number and address.
Health information, including medical history, symptoms, medication, supplements, test results, dietary habits and lifestyle information.
Consultation records, questionnaires, nutritional assessments, recommendations and follow-up notes.
Functional testing information, including test requests, laboratory reports and results.
Appointment, payment and correspondence records.
Consultation recordings or transcripts, where these are used and you have been informed beforehand.

We ask you to provide information relevant to the services you have requested.

3. How we use your information

We use your information to:

Arrange and manage appointments.
Understand your nutritional history, health goals and individual circumstances.
Prepare and maintain consultation records.
Provide nutritional education and personalised nutrition guidance.
Discuss and coordinate functional testing where relevant to your agreed services.
Receive, review and discuss functional test results.
Provide information about nutritional supplements and help you access relevant products where requested.
Communicate with you about your consultations, recommendations and ongoing support.
Process payments, maintain business records and meet applicable legal or professional obligations.

4. Our lawful bases for processing

We process personal information only where we have a lawful basis under UK data protection law. Depending on the purpose, this may include:

Contract: where processing is necessary to provide services you have requested.
Legal obligation: where we must process information to comply with the law.
Legitimate interests: where necessary for appropriate business administration, security and the operation of our practice, provided your rights do not override those interests.
Consent: where consent is the appropriate legal basis for a particular activity.

Health information is special category personal data under UK GDPR and requires an additional legal condition for processing. We will rely on an applicable condition under Article 9 of UK GDPR and, where required, obtain explicit consent.

5. How we store and manage your information

We use digital systems to support our practice, which may include:

Nurish Pro for practice management and client records.
Gmail for business for business email and client communications.
Zoom for online consultations.
Transcription software occasionally to assist with preparing consultation notes.

These providers may process personal information on our behalf. We take reasonable steps to protect the information we hold and restrict access to those who need it for legitimate purposes.

6. Functional testing and laboratory services

Where functional testing is discussed and arranged as part of your services, we may share relevant information with a testing laboratory or testing provider to facilitate the requested test and the reporting of results.

Depending on the test, this may include your name, contact details, relevant health information and information needed to identify, process and report on your sample.

We aim to share only information necessary for the relevant purpose. Laboratories may process your information under their own privacy notices and responsibilities, depending on their role in providing the service.

We may receive your results and incorporate relevant information into your consultation record to support discussion of your results and nutritional recommendations.

Where necessary, we will explain what information will be shared and obtain any consent or authorisation required for the particular arrangement.

7. Supplement companies and product suppliers

We may work with supplement companies and product suppliers to research products, provide information about supplements or help clients access products relevant to their nutritional plans.

We do not routinely share identifiable client health information with supplement companies.

Where a supplier needs personal information to fulfil an order or provide a service you have requested, we will share only the information necessary for that purpose. Where you ask us to share information with a company, we will do so where appropriate and lawful.

If a company receives personal information for its own purposes, it may have separate responsibilities under its own privacy notice.

Our professional recommendations are intended to support your nutritional goals. Working with a supplier does not mean that we share your personal information with it automatically.

8. Other circumstances in which we share information

We do not sell your personal information.

In addition to the providers described above, we may share information where necessary and lawful, for example:

With service providers who help us operate our practice.
With another healthcare professional, such as your GP, where appropriately authorised or otherwise lawful.
With professional, legal or accounting advisers where necessary.
To comply with a legal obligation or a lawful request from an authorised authority.

We do not routinely share identifiable health information with third parties for their own marketing purposes.

9. International transfers

Some of the technology or testing providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable UK data protection law, including using an applicable adequacy decision or appropriate safeguards where required.

The specific arrangements depend on the providers and services involved.

10. Consultation recordings and transcripts

From time to time, we may use transcription technology to help prepare accurate consultation notes.

Where transcription is proposed, we will explain its purpose and how it will be used beforehand, and seek your agreement and any consent required for the particular arrangement.

We aim to use transcripts as working documents to support the preparation of relevant consultation records, rather than retaining duplicate records unnecessarily. Recordings and transcripts will be deleted when no longer needed, in line with our retention arrangements, unless there is a legitimate or legal reason to retain them.

Relevant information may be incorporated into your professional record. We cannot guarantee that recordings or transcripts will be excluded or included from a request to access personal information; such requests will be considered in accordance with applicable data protection law and relevant exemptions.

If you prefer not to be recorded or transcribed, please raise this before the consultation so that we can discuss the available arrangements.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate professional records and meeting legal obligations.

Different information may need to be retained for different periods. Our retention arrangements cover client records, correspondence, financial records and any recordings or transcripts we create.

Recordings and transcripts will not be retained indefinitely simply because they exist. They will be deleted when no longer needed, subject to any applicable legal, professional or other legitimate retention requirement.

12. Keeping your information accurate and secure

We take reasonable steps to keep your personal information accurate and up to date. Please let us know if your contact details change or if information you have provided needs correcting.

We also take reasonable measures to protect information against unauthorised access, loss, alteration or disclosure.

13. Your data protection rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request data portability where the legal requirements apply.
Withdraw consent where we rely on consent, without affecting the lawfulness of processing carried out before withdrawal.

These rights are subject to legal conditions and exceptions. We may need to retain some information to meet legal or professional obligations.

To exercise your rights, contact us at nutrition@greaterbynature.co.uk. We may need to verify your identity before responding. We will respond within the timeframe required by law.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve them.

15. Website cookies

If you visit our website, cookies or similar technologies may be used to make the site work and support other website functions.

Where consent is required for non-essential cookies or similar technologies, we will request it. Our website cookie information should explain the specific cookies and tools used.

16. Changes to this notice

We may update this Privacy Notice to reflect changes in our services, technology providers or legal obligations. The latest version will be made available through our website or on request.